Creator · Legal Documents

Delivery & Penalty Terms

Last updated: June 2026

This document sets out, after a campaign product/sample is delivered to you (the creator), the period within which you must deliver the content and the penalties that apply if the content is not delivered on time. By accepting these terms, you accept the timing and compensation provisions below.

1) Scope

After you accept a campaign and the relevant product/sample is delivered to you by courier, you become obliged to produce content in line with the brief and deliver it through the platform. This document governs that delivery process and any case of delay or non-delivery.

2) Delivery Period — 7 Business Days

After the campaign product/sample is delivered to you (from the date the shipment reaches you), unless expressly stated otherwise in the relevant campaign, you agree to deliver the content through the platform in line with the brief within no more than 7 (seven) business days. The period begins on the first business day following the day the product is delivered; weekends and public holidays are not counted as business days.

If a different period is specified for a particular campaign, the period shown in that campaign applies.

3) Failure to Deliver on Time — Product Return and Cancellation of Earnings

If you fail to deliver the content within the 7-business-day period (or the period specified for the particular campaign), you accept the following:

  • You will return the product/sample sent to you (return shipping costs are yours to bear) or pay the current retail price of the product;
  • Your right to earnings/fees for the relevant campaign is cancelled and no payment is made for that campaign.

4) Repeated Breach — Blacklisting and Compensation

If you breach this delivery obligation 3 (three) times in a row (failing to deliver on time three times), you accept the following:

  • You are placed on the platform's blacklist; your account may be suspended or permanently terminated;
  • You will compensate the damage arising from the projects cancelled/lost due to your breaches. This compensation equals the total revenue the agency/Company was unable to earn from those projects and, in any event, shall not be less than the minimum amount stated on the platform for your region.

This compensation provision applies in addition to the obligations relating to product return and cancellation of earnings.

5) Force Majeure and Notice

In the case of illness, courier-related delay or similar reasonable and documentable excuses, you must notify the Company through the platform before the period expires. The Company may, where it deems appropriate, grant a reasonable additional period. Delays not notified in advance are deemed a breach.

6) Acceptance

By approving this document at registration and/or by accepting a campaign and taking delivery of the product, you are deemed to have accepted the 7-business-day delivery period, the product return and cancellation of earnings, and, in the case of repeated breach, the blacklisting and minimum compensation provisions.

Changes

The Company may update this document in line with changes in applicable law and in the service. Material changes are communicated through the platform or by e-mail; the current version takes effect on the date it is published on the platform.

Governing Law and Jurisdiction

This document is governed by the laws of the jurisdiction in which the Company is established, without prejudice to any mandatory consumer-protection or data-protection rules of your country of residence that apply to you. Any disputes arising in connection with this document shall be subject to the competent courts of the Company's place of registration, save where applicable law grants you the right to bring proceedings before the courts of your own jurisdiction.